Refund/Exchange Policy

Returns
All goods sold are non-refundable, but may be exchanged if it is defective or damaged.


Exchanges
We will only replace items if they are defective or damaged. The Ink Room (Bookstore) Pte Ltd should be informed of the defect or damage within 5 days from receipt of the order. Defective or damaged products are to be returned to The Ink Room (Bookstore) Pte Ltd in its original packaging; together with the invoice, with the date of purchase and order number clearly indicated.

The customer will bear the cost of returning the defective or damaged product to The Ink Room (Bookstore) Pte Ltd. Subsequently, The Ink Room (Bookstore) Pte Ltd will bear the cost of sending the exchanged product to the customer.

If you need to exchange an item, drop us an email at: eunicewong@theinkroom.com.sg and send your item to: Suntec Convention Centre, #05-02, 1 Raffles Boulevard, Suntec City, Singapore 039593.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-exchangeable items:
Perishable goods (eg. Food, flowers, magazines)
Gift cards
Downloadable software products


Sale Items
Unfortunately, sale items cannot be exchanged. Only regular priced items may be eligible for exchanges.


Gifts
If the item was a gift shipped directly to you is defective or damaged, you will have to let the buyer know and we will facilitate the exchange.

If the item was a gift that was not shipped directly to you (i.e. the gift giver had the order shipped to themselves to give to you later) is defective or damaged, you will have to let the buyer know and we will facilitate the exchange.

To return your gift product, you should mail it in its original packaging to: Suntec Convention Centre, #05-02, 1 Raffles Boulevard, Suntec City, Singapore 039593.